Reselling Domain Service

We have a program to support Value Added Resellers (VARs) of DOMAIN Web Space. We welcome your business and our goal is to provide you and your customers with the best service available! Always let us know if there may be a way in which we can server your better: Your good business is our good business! Please carefully review the following agreement. Feel free to ask questions. We would like to avoid any confusion!

Our current prices are always listed at our web site, you may resell either BUSINESS, PREMIUM or ECOMMERCE domain service and receive a discounted rate for both setup and monthly fees.

Setup Fees: There are NO setup fees for Web Service.

All other services and rates are not discounted.  Note that fees may be changed with 30 days notice, unless prepayment was made. NOTE: We do not give prepayment discounts for VAR discounted sites.

You take care of billing and page preparation. We bill you on a quarterly basis for BUSINESS service or monthly for PREMIUM service. Invoices must be paid before the start of each service period. If we do not receive payment by this date the service may be cancelled.

To become a VAR you must already have a web site hosted with us at the current prices. This first site is NOT discounted. If you are able to comply with these guidelines please send an email message to service. We will then assign you a VAR account name, normally the name of your first site.

1. We will activate the web site immediately upon receiving your order. We will invoice you later. Wait to submit the order form until you want the site activated. If you wish to register a domain only, just submit a normal order form for registration service only.
    
2. When setting up a NEW site, please submit an order form from our site, and enter your VAR account name on the form.  If you are in a hurry for activation you may choose "Instant Activate" on the order form and the site will be activated within the hour.  If you wish any special add-on services like MySQL or different billing periods, please let us know in an email message later.
    
3. We will then configure our name servers appropriately and activate web service for the site. We will then send you an E-mail message. This should normally occur within 1 business day. Contact us immediately if we do not respond. IMPORTANT: Please make sure the domain name information is accurate. You will incur setup charges at this time -- even if you have problems registering/modifying the domain later.
    
4. We will take care of domain registrations within the .com, .net, or .org domains ($10/year). You will be responsible for handling all other domain registration/modification, ALL basic technical support questions on HTML, cgi scripts, etc. Your 25% monthly discount is based on the fact you have enough UNIX, web, and PERL/C experience as to not require "any" help from us. We are still responsible for handling system issues such as email, monthly statistics or server problems.
    
5. When moving a domain to our servers, our hostmaster must be listed as the technical contact.  The following name servers should be used:
   

   Technical Contact: Hostmaster, J. hostmaster@thebook.com 55 E. Genesee Street Baldwinsville, New York 13027 US 315-635-1968 Fax: 315-635-3243

   Domain servers in listed order: DNS1.THEBOOK.COM 63.168.212.1 DNS2.THEBOOK.COM 63.172.158.1

6. If your customer does attempt to contact us directly we will normally refer them back to you for assistance.
    
7. You will incur charges from us until you notify us the domain is cancelled. You should be an E-mail message from service within 1 business day acknowledging the cancellation.
    
8. Remember, you are our customer and are responsible for payment. If one of your accounts is delinquent, service on all accounts may be suspended.
    
9. Visa/MasterCard are implementing stricter policies and penalties regarding Credit Card "charge backs". This is where a card holder disputes a charge appearing on their card as not authorized. The key guideline is that credit cards are NOT transferable. A cardholder must know the name of the actual merchant being paid for service. We have checked with our processor and will be implementing the following guidelines immediately:
   • DO NOT SUBMIT any electronic credit card information to us, via our on-line payment system, unless your name or your business name appears on the credit card. The last name should match what we have on record for your master VAR account.
   • If a card holder wishes to pay you by Credit Card, and you are not a merchant -- you must give them the printed invoice from us and have them sign the authorization and either fax or mail it to us.

Each VAR has their own unique niche and technology. We are willing to discuss changes to this standard agreement. On extra support services (email, auto responder, forums) we cannot offer any VAR discount on the setup/monthly fees (necessary to cover our internal costs).

We are contracting with you for service in ALL cases, subject to our terms & conditions as published at our web site. You may enter into any agreement you desire with your own subscribers, but our terms & conditions control our interaction with you. You should make sure your customers understand that any contract terms are subject to change with 30 days notice!

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